Globalisation of the service industry can help transform your business and open up new opportunities for your industry. Outsourcing gurus Kobayashi-Hillary and Sykes deliver a groundbreaking assessment of the factors that can help shape this, through the creation of a new framework. "A valuable, thought-provoking resource for any organisation working with an IT services budget - whether a provider or a consumer of those services" (Information Age)
About the Author
Mark Kobayashi-Hillary is the Global Technologies Research Director at the Commonwealth Business Council and a visiting lecturer in International Management at London South Bank University. Dr Richard Sykes was Group VP IT at ICI plc and chairman of the outsourcing consultancy Morgan Chambers plc. He is Chair of the Outsourcing and Offshore Group of Intellect.